Everything you need to know about Sky High Pacific.
Sky High Pacific is a simple digital business system — a website, an installable app and a business portal in one platform, built for Pacific businesses. Here are clear answers to the questions businesses ask most.
The platform
What is Sky High Pacific?
Sky High Pacific is a simple digital business system built for Pacific businesses. It combines a professional website, an installable mobile app (PWA) and a business management portal in one platform — so a business can get online and stay in control without juggling five different tools.
What do I receive?
You receive a professional website, an installable Progressive Web App, a business management portal, hosting and SSL, products/services/menu management, customer enquiries and orders, local payment integration options, basic SEO/AEO setup, and basic technical support.
Do I own my domain?
Yes. Your domain is registered in your name or your business's name. Sky High Pacific helps you connect it, but you own and control it.
Can customers install my business as an app?
Yes. Your website is built as a Progressive Web App (PWA). Customers can add it to their phone's home screen directly from the browser — no app store, no download fee, no update process.
Do I need technical skills?
No. The business portal is designed for non-technical owners and staff. You can add products, update prices, change images and manage orders from a phone or computer. Basic technical support is included.
Can I accept online payments?
Yes, where local payment providers are available. Available methods depend on your Pacific market and your own merchant eligibility with providers such as BSP Internet Payment Gateway, ANZ eGate, Westpac, PayPal and others.
Which payment providers are supported?
Supported providers vary by market and may include BSP Internet Payment Gateway, ANZ eGate, Westpac Internet Payment Gateway, PayPal, bank transfer, cash, and pay-on-pickup/delivery. Approval is always subject to the provider's own merchant onboarding.
Do you take a percentage of my customer payments?
No. Sky High Pacific never takes a percentage of your customer payments. You pay a flat subscription. All customer payments go directly to your own payment provider or bank arrangement.
What is included in support?
Standard technical support includes account/login assistance, help using the system, technical troubleshooting, reasonable onboarding assistance, payment connection guidance, and bug reporting. Ongoing done-for-you website changes are not included.
Can Sky High make changes for me?
Yes. Sky High Business Care is an optional paid add-on for businesses that want help with ongoing content updates, image changes, product additions, menu/service updates, minor website edits, hands-on assistance and priority support.
What happens if I cancel?
You can cancel your subscription at any time. Your website, app and portal remain active until the end of your paid billing period. See our Refund & Cancellation Policy for full details.
Can I change my website design later?
Yes. You can switch to a different included or premium design as your business grows. Your business information, products and settings carry across.
Can I upgrade to CRM or marketing services later?
Yes. Sky High Pacific is built to scale. CRM, AI and marketing upgrades are planned for the future, so your business system can grow without starting over.
Payments
Can I accept online payments?
Yes, where local payment providers are available. Available methods depend on your Pacific market and your own merchant eligibility with providers such as BSP Internet Payment Gateway, ANZ eGate, Westpac, PayPal and others.
Which payment providers are supported?
Supported providers vary by market and may include BSP Internet Payment Gateway, ANZ eGate, Westpac Internet Payment Gateway, PayPal, bank transfer, cash, and pay-on-pickup/delivery. Approval is always subject to the provider's own merchant onboarding.
Do you take a percentage of my customer payments?
No. Sky High Pacific never takes a percentage of your customer payments. You pay a flat subscription. All customer payments go directly to your own payment provider or bank arrangement.
How do customer payments reach me?
Your customers pay your business directly through your connected banking or payment provider arrangement. Sky High Pacific does not collect your customer sales revenue.
Onboarding & your website
Do I build the website myself?
No. After signup you provide your business information through the portal — logo, colours, products, services and details. We apply that information to your selected website design. You don't build the site yourself.
Can I change my website design later?
Yes. You can switch to a different included or premium design as your business grows. Your business information, products and settings carry across.
Do I own my domain?
Yes. Your domain is registered in your name or your business's name. Sky High Pacific helps you connect it, but you own and control it.
Can customers install my business as an app?
Yes. Your website is built as a Progressive Web App (PWA). Customers can add it to their phone's home screen directly from the browser — no app store, no download fee, no update process.
Support & growth
What is included in support?
Standard technical support includes account/login assistance, help using the system, technical troubleshooting, reasonable onboarding assistance, payment connection guidance, and bug reporting. Ongoing done-for-you website changes are not included.
Can Sky High make changes for me?
Yes. Sky High Business Care is an optional paid add-on for businesses that want help with ongoing content updates, image changes, product additions, menu/service updates, minor website edits, hands-on assistance and priority support.
What happens if I cancel?
You can cancel your subscription at any time. Your website, app and portal remain active until the end of your paid billing period. See our Refund & Cancellation Policy for full details.
Can I upgrade to CRM or marketing services later?
Yes. Sky High Pacific is built to scale. CRM, AI and marketing upgrades are planned for the future, so your business system can grow without starting over.
Still have questions?
Our team is happy to help. Reach us on WhatsApp or email and we'll walk you through anything you'd like to know.