Support is included. Business Care is optional.
Every Sky High Pacific plan includes standard technical support so you're never on your own. If you'd rather we handle the ongoing changes for you, Sky High Business Care is an optional paid add-on.
Standard technical support
Included with every plan. We help you get set up, troubleshoot technical issues and connect payments.
Included:
- Account / login assistance
- Help using the portal
- Technical troubleshooting
- Reasonable onboarding assistance
- Payment connection guidance
- Platform issue reporting
Not included:
Ongoing done-for-you website changes (content, images, product updates). That's what Business Care is for.
Sky High Business Care
An optional paid add-on for businesses that want Sky High to take care of the ongoing changes — so you can focus on running your business.
Country-specific pricing is confirmed during onboarding.
Business Care includes:
- Content updates
- Image changes
- Product additions
- Menu / service updates
- Minor website edits
- Hands-on assistance
- Priority support
Two simple ways to reach us.
Support questions, answered.
What is included in standard technical support?
Standard support includes account and login assistance, help using the system, technical troubleshooting, reasonable onboarding assistance, payment connection guidance, and bug reporting. It does not include ongoing done-for-you website changes.
How do I contact support?
Email support@skyhighpacific.com or message us on WhatsApp at 0472 969 696. Our team responds during business hours.
What is Sky High Business Care?
Business Care is an optional paid add-on for businesses that want Sky High to handle ongoing content updates, image changes, product additions, menu/service updates, minor website edits, hands-on assistance and priority support.
How fast is support response?
Standard support is handled during business hours. Business Care subscribers receive priority support with faster response times.