Refund & Cancellation Policy

You can cancel your Sky High Pacific subscription at any time by contacting us at support@skyhighpacific.com or WhatsApp 0472 969 696. Your website, app and business portal remain active until the end of your current paid billing period.

For monthly subscriptions, cancellation takes effect at the end of the current month for which you have paid. No further charges apply. Monthly payments are non-refundable for the current period once a billing cycle has started.

For annual subscriptions, you may cancel at any time. The service remains active until the end of your 12-month term. Annual payments are non-refundable once the term has begun, except where required by applicable consumer law. Because annual billing already includes two months free, partial refunds are not provided for early cancellation.

Sky High Business Care is an optional monthly add-on. You may cancel it at any time and it remains active until the end of the current monthly billing cycle.

Premium template purchases are one-time and non-refundable once the template has been applied to your site, except where required by applicable consumer law.

Domain registrations are processed through third-party registrars in your name. They are subject to the registrar's own terms and are non-refundable once registered.

Nothing in this policy limits any statutory consumer rights you may have under applicable law in your country.

To cancel or request a refund, email support@skyhighpacific.com or WhatsApp 0472 969 696. This policy is provided by Sky High Systems Pty Ltd, Australia.